We're Here to Help
Have a question about a booking, experience, rewards, or your Roamr account? Send us a message and our team will be happy to help.
Quick help
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FAQ
Common questions
How can I change or cancel my booking?
Open your booking from My Trips, then choose Change or Cancel. Options depend on the experience’s cancellation policy. If you need a hand, send us your booking reference and we’ll help.
Where can I find my booking reference?
Your booking reference appears in your confirmation email and under My Trips in your Roamr account. It usually starts with ROAMR-.
How do I use my cashback?
Cashback lands in your Roamr wallet. At checkout, apply available wallet balance toward your next booking—it’s real value, not points.
When will my rewards appear in my wallet?
Rewards typically appear after your experience is completed and confirmed. Timing can vary by operator; check your wallet activity for updates.
How can I become a local guide?
We partner with trusted local guides across AU & NZ. Reach out via the contact form with the Partnerships topic, and our team will get back to you.
How long does customer support take to respond?
We aim to reply within a few hours, 7 days a week during support hours (7am–9pm AEST).
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